FAQ
Products
Q: Who are CILROFELR products made for?💖
Everyone.
We create products without limits on skin tone, gender, age, or personal style. Whether you love bold colors, soft looks, or something completely unique — cilrofelr is made for your expression.
Q: Can I share my product ideas or suggestions with CILROFELR?💡
Absolutely! CILROFELR is built around expression, creativity, and change.
Share your feelings, your life, your work, your story, or your dreams, designs, and suggestions for product improvements with us. — we’ll review every suggestion and consider them when creating future collections.
Your imagination may become our next inspiration.
Q: How do I choose the right shade?💄
Makeup is not about finding the “perfect” shade — it’s explore different colors, experiment, and create your own look. Your beauty has no fixed formula.
Q: Are CILROFELR products suitable for sensitive skin?🛡️
Our products are carefully developed with quality ingredients and safety in mind. However, everyone’s skin is different. We recommend checking the ingredient list before use and performing a patch test if you have sensitive skin.
Q: Are your products cruelty-free?🌿
Our design services starts and ends with a best-in experience strategy that builds brands. Through a process of iteration and prototyping design interfaces.
Orders
Q: Can I change or cancel my order after placing it?
We will process the order within 1-2 working days.
If you need to changes or cancel an order, please email us at support@sales.cilrofelr.co within 24 hours of placing it, including your order number and reason for cancellation.
For any order changes or cancellations, contact us immediately after placing your order.
Once your order has entered processing or shipping, change or cancel may not be possible.
Q: How long does shipping take?🚚
Delivery times vary depending on your location and shipping method.
Estimated delivery:
- Standard shipping: 7–15 business days
Please note that holidays, weather conditions, peak shopping seasons and international shipping times may affect delivery times.
For more information, please refer to our Shipping Policy.
Q: Will I have to pay customs fees or taxes?
International orders may be subject to customs duties or taxes depending on your country’s regulations. Any additional fees are the responsibility of the customer.
For more information, please refer to our Shipping Policy.
Q: How can I track my order?📦
Once your order ships, you will receive a tracking number via email. You can use it to follow your package journey.
Q: Can I change my shipping address?
Yes, you can update your shipping address before your order is shipped.
Please contact our customer support team at support@sales.cilrofelr.co as soon as possible, and be sure to include your order number and the updated shipping address in your email.
Once the order has been fulfilled, we are unable to make any changes.
Q: My package is missing. What should I do? 🤝
If your tracking status shows “Delivered” but you haven’t received the package, please follow these steps:
- Check around: Look near your delivery location and ask neighbors or building management.
- Identify the carrier: Visit our Track Orders page to find your shipment details and the last-mile carrier.
- Contact the carrier: We recommend reaching out to them directly for the most accurate delivery details.
- CILROFELR is not liable for packages marked as “Delivered” by the carrier (especially when photo proof is provided). We do not issue refunds for confirmed deliveries.
- If your package is missing, please contact support@sales.cilrofelr.co within 3 days so we can file a carrier claim on your behalf.We’re here to help!
- Please note that carrier investigations take 30 business days. Please be patient and wait. Once concluded, we may offer a replacement or a gift card.
Q: What if my shipping address is incorrect or incomplete?🔍
Please ensure your shipping address is complete and accurate when placing your order, including the street number, building number, apartment/unit number, and postal code.
We recommend using a residential address. If the carrier refuses delivery to your shipping address, we are not responsible for the delivery outcome.
If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, we are not responsible for the delivery failure and cannot offer a refund.
If the package is returned to us, we can arrange a reshipment after confirming the correct address, but additional shipping fees may apply.
If the failure in delivery or other issues are caused by the customer’s problems, the corresponding costs will be borne by the consumer.
Q: What is your return policy?🔄
We want you to love your CILROFELR products.
We adhere to the principle of being responsible towards every customer. ‼️We do not resell products that have been used.
⚠️Products must be unused, unopened, and in original condition. Used or opened beauty products cannot be returned or exchanged for reasons other than quality issues.
Otherwise, we will not process a refund.
For more detailed regulations, please refer to the Return & Exchange Policy.
Q: Others questions📢
Only products purchased on https://cilrofelr.co will be accepted. If your items were purchased from an authorized retailer or other platform, please contact them directly.
